Yogesh Misra |
“Training is for the job-at-hand, while development is for future needs, so training is more about the skill which are needed for a position.”
Training is generally imparted in three forms, namely, formal classroom training, on-the-job training, and reading of literature. Some people are faster learners than others. Therefore, an organization, while hiring should try to ensure that they hire fast learners, for which they should use testing tools which measure fluid intelligence. So while dealing with the fast learners, intensive training can work, but if the learners are average, then the training has to be broken down into smaller modules.
Another important factor is the style of learning, as different people prefer different styles of learning, and these could include classroom training, on-the-job training or abstract conceptualization. Once the specialized certification programs on products are over, the person needs to shadow a senior person in the organization for one year.
The aim of providing training for an organization should be to ensure cross-functional expertise so that employees are able to relate theory with concepts, and can confidently face clients. Training efficiency can be measured through assessment centre, wherein employees undertake simulations of typical scenarios that they may face with clients. They are also asked to frame proposals and presentations based on which competencies are identified. They also follow a 360-degree method which helps to assess gaps and shortcomings.